Unusable with multimon where one monitor is high DPI with scaling

Technical Problems SketchUp
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1

CONFIG:

  • Windows 10
  • Surface Book (Intel Core I-7-6600U CPU, 8GB, 64bit, NVIDIA GeForce GPU
  • SketchUp 2016
  • second display (2560x1440) running at 100% scaling and set to be main monitor
  • Surface Book screen (3000x2000) running at 200% scaling and set to be secondary monitor

REPRO:

  • any tool palettes dragged to secondary monitor (Surface Book running at 200% DPI scaling) are too small to see
  • any tool palettes dragged to secondary monitor can not be reliably dragged to be placed in particular locations
  • drop-down menus on main monitor (running at 100% DPI scaling) do not work: clicking on drop-down does NOT open the menu. Examples include the Layers drop-down in the main toolbar or in the Elements Palette

RESULT:

  • SketchUp 2016 is unusable with this hardware configuration. I have tried changing my monitor down to 150% and I still experience the same problems
  • SketchUp 2015 does NOT exhibit the same issues
  • I have had to uninstall SketchUp 2016 so I can actually get work done. :frowning:
2

Just FYI, the work to make SketchUp HiDPI “friendly” was only just begun in the last cycle, and concentrated on toolbar button images (mostly.) There still many UI/UX features that need work. Such as the inferencing dots, tooltips, etc.

And yes, all the inspector toolpanels (and trays) have not been updated to be High DPI-aware.

Known issue. It must be lower than that (maybe 125%?.) There are some other threads around talking about workarounds.

Because it used the old inspector toolwindow interface. SU2016 has switched to the MS Tray and panel interface.

3

Dan (Rathbun),

Thanks for responding so quickly. I fully appreciate that high DPI (on
Windows) is a difficult challenge…

I also want to give you a little background on what we’re doing with
SketchUp. I am a 3D designer at Visual Vocal http://visualvocal.com/, a
virtual reality startup in Seattle. We are working in close partnership
with internationally recognized architecture firm NBBJ http://nbbj.com/.
Together we are defining new ways for architects and clients to
communicate, share high-fidelity content, and make decisions about
high-stakes design variations. NBBJ is, not surprisingly, a user of
SketchUp and we’re exploring how to generate 360 stereo photospheres from
SketchUp, for consumption in a wide variety of VR devices.

In any case, I look forward to SketchUp making progress with support for
high-DPI and scaled displays!

I’m happy to communicate with the SketchUp tech team if they need any more
information about the situation I am experiencing.

Be well,

  • Dan

Daniel C. Robbins

Interaction Architect

223 Yale Avenue North

Seattle, WA 98109