Hello,
I need help with my problem: I start SketchUp on the home page, then when I select either a template or a file, the application crashes, without a bugsplat window…
It’s been working fine until now.
Can someone help me?
This bug is only on 2025 version, I’m aslo running version 2024 on my computer whithout any problem.
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What has? SketchUp in general or SketchUp 2025?
Have you installed SketchUp 2025 correctly? That requires right-clicking the installer file and choose to run as administrator.
Hello, and thank you for your help.
SketchUp version 2025 was working fine. Then one morning, I couldn’t use it anymore (version 2024 is still working).
The bug is strange: the home page opens, but then, as soon as I select a file on my hard drive or a SketchUp model, the application closes completely.
I did indeed uninstall ALL my versions of SketchUp (2024 and 2025) and then reinstalled 2025 alone, but not as an administrator. I’ll try again tomorrow, Monday.
Do you need any other information?
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Go to the Nvidia site and get the latest driver for your graphics. Windows update is notorious for installing drivers that don’t work with SketchUp. That could cause SU to start crashing without any change to the app itself.
There’s no need to uninstall. 2024 and 2025 are different programs and can be used alongside eachother.
Make sure you are logged in your normal user account and then install as I said..
I am getting a message, ‘We are experiencing technical difficulties This device is not authorized. Please sign out and back in to to continue or enter a classic license’ and I have done exactly as asked and I know my device is authorized as I have been using it for near a month now.
Having the exact same problem here. I’ve updated the NVIDIA driver and reinstalled Sketchup 2025, but still having the same issue.
Try following Deauthorize All
I did delete Sketchup and then downloaded and installed it again and everything is now working. Thanks for your input.