Mike created a bug report in our system (SUMXR-2382). I added my steps to show the problem.
YAayyyyyy. That worked. I didn’t restart the app after turning keyboard full access off. Then hit continue. It greyed out and hang for a bit. I then turned off receiving emails and it then worked. Thanks for your help everyone.
This problem has been fixed, and v6.0.4 (1850) is live in the App Store. You can now keep full keyboard access turned on even if you don’t have a keyboard, and you can now tap the checkboxes or the text to agree to the conditions.
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Nice work! Thank you!
Sorry for my English . I’ve just Registed this forum account to announce the way to solve this problem. In the login page, I go to aA sign, ( left upper Conner) disable / and enable the some thing in my language , the content blocker, yessss . And wow la, it show out the sign in or register for new one,
Hi Colin,
I am having this problem where SUP iPad does not show the login boxes. I’ve done all the things mentioned here included deleting the app and all data and downloading it again. My iPad Pro is running version 16.2.
Any thoughts?
Thanks
My iPad was on 16.2, now on 16.3, and I still get the sign in fields ok.
Maybe @Barry can check if there are other known issues.
Mine says it’s up to date at 16.2
I’ve powered it off/on, taking it off my apple keyboard, signing off/on, etc. Not sure why all of a sudden it’s not working. On the iPad Trimble login screen that doesn’t show the boxes on the bottom right there’s an icon that when pressed takes you to Sketchup.com login screen. When I login here it displays a screen that says “Sorry, we’re not sure what your final destination is. Where would you like to go?” Under that it has several options to click on starting with “Sketchup for Web”…
Frustrating.
I’ve seen similar things a couple of times on the various Apple devices:
Usually a full forced restart fixes it - this is different to turning it off and on
Force restart iPad – Apple Support (UK)
But specifically login issues can be caused by content blockers or VPNs running.
VPN should be pretty obvious, you will have installed it and it will say VPN in the corner of your iPad normally.
Content blockers are in the settings for Safari under “CONTENT BLOCKERS” if you have installed any. (I’m not sure if they persist into the safari INSIDE of an app, but worth checking)
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@jriano, can you log into other things via Safari? I usually try 3dwarehouse.sketchup.com, and use the same login you’re using for iPad, obviously. We used to get the “final destination” in olden days at times, but not much anymore. That’s somehow confusing Trimble Identity in the routing back to SketchUp… if you can jump on another network, that might work. If your iPad has cellular, use that, or network share off your phone to your iPad and try that, just to get signed in. Once you’re signed in, you could go back to your normal network.
b
I can login to [3dwarehouse.sketchup.com] fine from my iPad with the same login I use for SUP.
It didn’t help.
I still get the same thing. My iPad does not have cellular. It’s connected to my wi-fi. Everything works on my iPad except for SUP. It used to work fine about 25 days ago when I was using it.
Hmm… if that’s the case, then the one way to remove bad data stored somewhere is to remove the app that created it and re-install, which you’ve already done. After deleting it, I would reboot, in case something was cached.
Thanks for the reply. I just did all that and powered off/on my iPad and still the same thing.
Ugh frustrating. I’ll keep trying other things. I have a project starting Monday where I need to use SketchUp on my iPad.
I pinged the login team to see if there’s anything they’ve observed or can help with. I’ll let you know what I hear. Do you have another network, whether off the phone hotspot or a coffee shop you can try?
b
We can reproduce the blank screen if we fiddle with Safari settings: confirm settings and that there are no Safari extensions, and for good measure, reset Safari and clear browser data. For example, I went in to Settings->Safari and blocked cookies and I get this screen, which you’ve gotten, correct?
The “final destination” issue can be reproduced by clicking on the Safari link lower right on the login panel, and this is a known issue (I forgot this).
Clicking here does result in this screen:
 including powering off/on the iPad and “Block All Cookies” has to be Disabled for it to work. Not a big deal as I don’t use Safari except now for this.
I wonder if there is a setting where you can point SUP to use a different browser or the Default Browser when you click on the icon in the bottom right corner of the login screen? I checked under SketchUp Settings and didn’t see one.
I very much appreciate your help on this!!!
Jorge
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Something that I had not suggested so far is that on desktop ad blocking can interfere with the appearance of the right side of the sign in page. I didn’t think such a thing was possible inside the SketchUp iPad app!
Barry may be able to answer the question about whether the browser can be changed for the app.
Thanks @colin
Thanks! In my case it was the VPN. Pausing it fixed it!
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That did it. I turned the iPad to the other direction and I was able to sign in. Thank you for the suggestion