My name is Henk grom The Netherlands and I’m new on the Forum.
I’m busy with designing our new house. Therefore I’ve managed to make a 3D model in the Free Web version.
I now have the problem I can’t open the file anymore. I got an error message.
When I try to open it on the app of my phone it works fine…
I’m working on a MacBook Air M1 2020. It always worked fine. I use Safari and tried to open in Chrome as well, but doens’t work.
I see alle the files in my dashboard, but they will not open from Trimble Connect. I got an error it may have been deleted from Trimble Connect, but I can download the file…
I can download my SKP file to my device, but when I try to open, it won’t work.
Does anyone know what the problem could be?
Thank you very much!
I have screenprints, but as a new user I can’t upload…
If the web app starts acting wrong/unexpected in a browser, one might try cleaning the cookies and refresh the page.
(Click on the padlock icon in the address bar and choose ‘Cookies’)
Than do a ‘hard’ refresh by holding Shift (Mac)and click the refresh page icon (Ctrl for Windows).