My gf just paid for the Sketchup Go Yearly subscription using her apple Id (a few days ago), but she’s getting an error message saying that the session she’s logged in with is on a SketchUp free plan, but a user on the iPad just bought a SketchUp Go subscription through the App Store (shes logged in using her apple id, same apple id she used to buy the yearly subscription). The message then says that to access the paid subscription she should close the session and log back in using the Trimble account associated with the subscription, she did log out and log back in but to no avail, please help, shes losing her mind over this, she needs this for work.
Below is the original message in spanish as she’s getting it:
“Problemas con la cuenta?
En este momento, tienes iniciada la sesion en SketchUp para iPad con una cuenta de Trimble que tiene asociado un plan SketchUp Free.
Sin embargo, parece que un usuario de este iPad ha adquirido una suscripcion a SketchUp Go a traves del App Store de Apple.
Para acceder a una suscripcion de pago, cierra la sesion y vuelve a iniciarla con la cuenta de Trimble asociada a tu suscripcion”