Hi there I’m having trouble signing into trimble connect on Safari (Mac OS), though I can sign in on Chrome on the same machine. Within Sketchup, I can’t access trimble connect to open or save a model. If I download a model using Chrome and then open it I get token error messages in Sketchup sayin…

Same issue here … my entire team is having the same issue. All Mac OS. Logged out, rebooted, etc etc. Same result. Can log into Trimble site, but has no effect on SU.

Okay, seem to have fixed it. Here’s what I did: After I rebooted and opened SU, the first model it shows in the opening dialog I was able to open. No other files, and no new files. In the upper right corner of the file I WAS able to open, there is the icon that shows your license status. If you…

No I think there is a problem with Trimble and SketchUp. Same thing here. Please resolve ASAP guys and gals!

This is a bug that I hope is fixed at some point. The solution is linked below. In short: you have to log out using the Help menu, then log back in using the same Help menu. [image] Auth token cannot be used - the user must sign in Technical Problems If you see this mess…

This approach worked, thank you Dack. I am with you, the frequent sign in requirements is annoying. More so when trying to use the software in the field and then being locked out without wifi etc. I’ve mostly learned to sign in fresh before I leave the office, but it’s annoying when I have forgotte…

Bumping this thread as today the approach outlined above isn’t working… or not fully. I can log in, but things time out when I try to log into trimble connect to open a model. I can successfully open a model within the single project folder that opens, but I can’t access the larger list of other pr…

Hold Ctrl and tap F5 a few times, this will refresh the page of the browser. On Mac, use Option + Cmd + R

same problem here - I have an email from trimble with my authorization, but no way to reach a login box. all I get is unresponsive “sign in” tabs. Killing my work flow here.

I’m still unable to open models from connect within sketchup, the browser opens and then just spins indefinitely. Anyone sort out a solution here? I’ve logged out via the help menu, and logged back in without issue… but then can’t connect to open projects etc.

After signing out, close the app. Then restart SKetchUp

Trouble signing in/ access trimble connect etc

Technical Problems

MikeWayzovski October 17, 2022, 8:13pm 13

Do the projects have the default icons in connect.trimble.com?
There is an issue,
Check this thread:
Two Trimble Connect issues

Topic		Replies	Views
Problem to connect Trimble from sketchup Trimble Connect sketchup , bug , mac , trimbleconnect	10	1171	October 18, 2023
Sign in problems; Trimble website doesn't respond Pro bug , mac	3	1372	February 2, 2022
Trimble Connect extension fails Trimble Connect bug	7	997	August 31, 2022
Trimble sign-in issue - emergency! Pro	7	466	May 16, 2023
This device is not authorised. Please sign in again to continue Pro	2	586	September 23, 2022

Trouble signing in/ access trimble connect etc

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