I can’t open or published a model from or to Trimble in sketchup ?!
the Trimble connect window opened and stay blank.
My colleague have the same problem
We can open it in the internet browser and download any project, but not in sketchup.
We have sketchup Pro 22
ans two different licenses
thanks for you help
Please try to clear you login_session.dat and try to Sign In again.
You can find instructions in this article: https://support.sketchup.com/s/article/Log-in-errors
Let me know if that works.
Thanks for your response
I clear my login session … I sign again now
But it doesn’t work : (
Can you also please try to clear your cache from all your web browsers?
I clear the cache from my browsers
and i reboot my computer
Please try one last time to sign out and sign back in. If this doesn’t work please reach out to support to open a ticket, as I do not have any other suggestions that pop to my mind.
Apologies for the inconvenience and I hope this gets resolved soon.
I clear all my caches in my computer
but doesn’t work
i will open a ticket
Does any of the projects uses the default helmet?
Check this thread:
We’re seeing two new Trimble Connect issues. One is where you choose File/Trimble Connect/Open Model, and the window appears briefly then goes away. That problem may be related to the issues that are solved by signing out and in again. Doing that does seem to solve the problem.
The other issue is that you only see projects listed that have a custom thumbnail. The projects that have the generic
https://resources.connect.trimble.com/thumb/project.jpg thumbnail don’t appear as a project for you to…
So Many Thanks Mike
exactly, when i change the default helmet by a image… it’s work !!
it’s a very stupid issue, but its work