I have alot of models I’ve made earlier in sketchup free web that are saved in my trimble connect.
I can see the files, but I’m not able to open them?
Everything is saved online in my trimble connect
What can be done to get access to my models again?
What error do you see when attempting to open a previously-saved model? Are you logged into Trimble using the same email address etc. that was used during creation of the models? You might try clearing the browser’s cache and cookies for that website (just a guess).
Thanks for the screen-capture of the error (which sadly is not very informative!). I wonder if Trimble Connect is suffering from an outage? Another experiment you might be able to try: use a different browser (Firefox vs. Edge vs. Chrome etc.) to see if the result is different.
I’ve allready tried it with crome, edge and the old internet explorer… But it looks like there is no connection to the files… I also tried yesterday with the same result
Something else to check, I think that you have used the Free version with two different email addresses. Make sure you are signed in using the one that is your full name @gmail.com.
I actually tried alot of different models now and could open 3 of them and also was I able to download them to my computer. But the rest wont open or download
yes, tried to both select them and chose download, and directly click’ing them and they then opens in a new window and after a while it will not open anything and I get an error message in the left coloum where the file name and version shows