I am a retired Sketchup Pro user. I purchased a license for Sketchup Pro quite some time ago and upgraded it annually through 2016. Since then, I use it occasionally on only one machine. I have a new computer and am trying to activate SketchUp pro 2016 and it is not working.
I had it installed on this laptop about a year ago. I had trouble with the computer and it was repaired by Dell. In the past, I learned that I need to deactivate my SketchUp before I decommission my old machine, so I did that before I sent my machine for repair. I also checked that it was not installed before I reinstalled Windows 11 Pro on my laptop. I reinstalled SketchUp pro 2016 from an exe file that I have saved. I have also saved my serial number and activation code to a word document. I copied and pasted them into the license screen fields. Then I hit the red activate button, but nothing happens.
I can open SketchUp Pro and functions for now, but shows that I am on a 30day trial.
I have used this procedure multiple times in the past with success, however, this time it does not seem to be working.
Thank you for any advice of suggestions you may have for me.
Allen