Reached out to Trimble Pro support for reactivation of my 2016 license as I am transferring the license from an old PC to a new one but unfortunately the re-activation on the new pc did not work. Trimble pro support has already reset activations on their end.
The loading page when I click on “Add License” on the 2016 Pro and entered all the necessary info, the “Add License” and all those words in blue cannot be triggered for the license to be added.
I understand that older versions of sketchup are no longer supported but activation should still be possible, no?
Is any one able to advise on any workarounds for this as Pro support is unable to offer any help other than reset activations.
i got the exact problem, i contacted their help but it seems like they are not trying to help but just giving me the codes which i allready got and sending me away to look for help in the forums (terrible costumer service to use that kind of practice and solution to their past clients which payed for a lifetime! licence), maybe they dont know the meaning of lifetime or maybe they really want want to sell your more products and not honor their own contract with their clients.
FYI: I recently had the traumatic experience of being unexpectedly locked out of my trusty old perpetual (aka: lifetime) 2016 Pro. So of course I reached out to support, but in the end was basically told there was nothing they could do & that I had to buy a subscription for a new version.
Then I read a bunch of threads here about plenty of others who’ve experienced the same thing & have been brainwashed into believing there was no other way to continue without a subscription.
BS
Here’s how I got 2016 working again: Replace your license file (C:\ProgramData\SketchUp\SketchUp 2016\SketchUp.lic) with one from a backup prior to the problem. Done.
