I’m trying to make the leap and purchase Pro. But it just keeps cycling and cycling once I get to the “login” page of the cart. It’s been 3 days of this. I have attempted to contact sales support through email and chatbot repeatedly and I’m getting nothing. Any suggestions? (Already deleted cookies, obvious stuff, etc)
Thanks
Did you try another browser, as well?
3 computers, both chrome & edge. Add the purchase to my cart then I’m asked to login.
When I login I get stuck here:
I can walk away and come back 15 mins later to a cycling circle. Goes no further.
Do you use a Google sign in or Apple (instead of the yellow Trimble ID)?
I do use Google sign in. But I also tried logging in with my ID and password in an incognito tab.
Try to use the yellow Trimble ID. You might get prompted that the password isn’t correct. Trimble uses other rules for their passwords. A ‘forgot password’ procedure (via the yellow Trimble sign in) takes care of that.
Sorry if I my answer wasn’t clear: I use Google sign in. But I also tried using the Trimble login on an incognito tab. Neither has worked.
Also tried a 4th computer now. Same issue.
I’m having the same issue. Trying to buy Sketchup Pro and stuck on the cart checkout page (Trimble Cart), after signing in, or if I try to check out while signed in.
Been trying this for a few weeks now. Always get stuck on the same step. The browser just hangs there.
Tried on different Windows devices, on Chrome, Firefox and Edge…
We’re trying to give you guys our money to buy Pro, and you’re making it real hard and frustrating for us. Not a good experience!
Isn’t anyone at Trimble even a bit worried about this issue? There are a lot of posts about this.