Trimble login in not working

[dbullock3608]

Are they another useless black hole that emails are sent to and no one responds?

I sent an email requesting help with the sign in from SU->Extension Manager, top right Login. After installing SU on my MAC because my Windows crashed, I need to log into the account that used to be simple on Windows.

Apparently the MAC install has a different version whose google email is not recognized by Trimble. So I attempted to create a password and even did a forgot password but I never receive any emails.

I then found a contact email for Trimble an sent photos and described the issue. Now all I get is what appears to be automated emails to contact them with a time to do a google meeting. And any replies I do just generates another useless email from them requesting the same thing I already sent back. Now I get these endless useless emails and no way to stop it or get my issue resolved.

[30nwilburn]

not working still

[ateliernab]

ok, when you say “still”, does it mean you’re Dbullock3608 ?

your profile causes questions : are you actually using sketchup for schools, the web version for kids ?
are you using sketchup 2020 ? if so, with an old licence or a craked one ?
what is your os. is it a pc or a mac ?
same for your gpu, though it’s not as needed here.

also, you’re commenting on a 4y old issue with sketchup2017, so it’s likely NOT the same you’re facing. could you please describe it, the steps taken, any message displayed ?

how do you expect anyone to help you if you don’t provide any info ?