Trimble Creator Model Sharing

Hello SketchUp Community,

I am encountering a small problem when I try to share my model with another user on Trimble. They seem to be able to view the graph and the model on the Trimble Creator but they are not able to view the component when they export it to SketchUp.

Does Trimble Creator have any sharing settings that I may not know about whereby I can share my model with chosen users I wish to collaborate with?

Additionally, please note that my model is private and not public and I wish for it to remain as so.

Might I need Trimble Connect for this? Please help.

Thank you.