Trimble connect failure to open model. SU2017

With Trimble connect I can upload and download successfully from SU2016 but with SU2017 the download fails.
No problem uploading, but when it comes to the download the progress bar fills but then does nothing and I have to eventually force quit SU.
It’s not the complexity of the model, I made one with a simple cube and Chris and no joy.
No ruby errors. Just gets that far and nothing more.

I fully appreciate that this topic is 343 days old, but just wondering - any updates or changes? As I have exactly the same issue.

From the other side, colleague, sitting just next to me, can download the same model. We have exactly the same machines, exactly the same internet connection (via proxy), same latest version of SU…

Any ideas?

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