It says the latest driver is already installed.
all other functions work except the trays. I tried resetting the workspace. The trays on the right act as if they dont exist. I was about the purchase the subscription but with this issue it doesnt make sense.
Also, I cant get technical support because sketcup website keeps asking for serial number which i dont have
Is this from Intel or Windows,
Windows. how do you recommend getting it from Intel.
I am installing driver updates from Intel now.
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So i downloaded the drivers from Intel . updated it. Restarted . Still frozen
Did you go into the Intel panel and point the driver to Sketch up? Right click on the desktop.
Another possibility , go into settings>Apps and update all the VisualC redistributables. This is not a Sketch up issue, it is something on you PC that is causing this
Hey I had this same issue and couldnāt find a solution on the web. In my case the problem was solved by deleting the tray then creating it again. If you do not have a custom tray than I suggest you make one, it can be identical to the default, but the default cannot be deleted so it cannot be fixed in my experience. Mine still doesnāt work. Honestly its best to just put everything possible in it and minimize what you donāt use.
To do that go to Window>ācustom tray nameā>Delete tray
Then to make it again Window>new tray>select items and so on
Hope that helps!