There is no response even if I put the license in the blank and press the Add button.

SketchUp
1

There is no response even if I put the license in the blank and press the Add button.

I would appreciate it if you could deal with this problem.

(SketchUp pro 2017 VER)

license add issue
license add issue1111×664 260 KB

2

all buttons are not working and link also not working in license page.

3

Unfortunately, all license screens for 2017 and earlier are currently broken. I created a bug report for the problem to be looked into. We already know that some important files are not working on our servers. I don’t know how long it will take to fix those files.

4

Hi Colin.
Is this resolved?
Is there other solutions to activate the license? Our staff need to activate the license to use the software.

5

It isn’t fully resolved. There is a work around. I will send a message to you to explain that.

6

I’m dealing with the same issue. The “Add License” and “Advanced…” buttons aren’t responding.

I tried right-clicking “Advanced…” and opening it in a new window, which opens the Add License page in Internet Explorer (Version 24H2, OS Build 26100.3476). However, the problem persists.

I then copied the URL from Internet Explorer to Google Chrome (Version 134.0.6998.166, Official Build, 64-bit), and the “Add License” button worked. However, after copying and pasting my license info, I received the following message:

Oops…

That doesn’t look like a valid Serial Number and Authorization Code combination.

Please check your license and try again. (Hint: Copy & paste works best, but you can also try manually typing it in.)

Authorization codes can be found in your license email or retrieved from our [License Manager]. For more troubleshooting tips, please visit this [Help Center article].

I’ve installed the software and ran it as an administrator.

I’d appreciate it if @colin could provide an update on the reported broken license screens or assist me in updating my .lic file with my license details and the information from my new notebook

7

What version of SketchUp are you trying to license?

8

Thanks for reaching out. The SN and AC were copied and pasted from the email sent by the reseller, and I looked up the license information in the License Manager, so I’m pretty sure it’s a valid combination.

The version is SketchUp Pro 2016.

The SketchUp License Welcome page is unresponsive. After that, I managed to open the license page in Chrome, but that’s when I got the “invalid license” response. The real issue is the unresponsive Welcome-License page.