The subscription server response is invalid message

“The subscription server response is invalid”

I am connected to the internet, and I get this message. Presumably this means your servers are down? As a result I cannot use your software? Why is there no grace period like on other subscription softwares to allow users to coast over these sorts of glitches?

in SketchUp:

  • log off account
  • close SketchUp (!)
  • start SketchUp
  • log in account

Status of the Trimble Online Services incl. the requested Entitlement Service (Subscription License) as well as the Licensing Service (Classic Perpetual License):
https://status.sketchup.com/

1 Like

Thanks for the reply.

The suggested steps were tried and did not resolve the issue, it transpired that the issue was being caused by a firewall.