SU2020.2 takes 15 minutes to load

Technical Problems SketchUp
1

HI all,

Noob here hoping to get expert advise. I had installed a SU2020.2 on a W7 pc with 32GB ram, Nvidia P2000 (5GB ) graphics card and 512 SSD drive. Apparently, it takes 15 mins before I get to see the splash screen.

I ran the task mgr and notice 2 program running : Sketchup.exe and sketchup_webhelper.exe running but no activity. I also updated the latest display driver on my pc. I even updated my windows update to the latest.

Any advise is appreciated.

Thanks

2

try to repair the installation. First, make sure every SketchUp related process has ended. (Do a cold ‘reboot’)
Then rightclick on the downloaded installer file and choose ‘run as administrator’

3

HI Mike,

Thank you for the advise. I have removed and reinstalled the program as administrator.

Is there any settings in SU I can reset it to factory default or something. Or to do a cleanup of the cache/ temps it might have accumulated ?

Thanks

4

Are you opening SketchUp on its own, or by opening a file? When you get to the welcome screen, does it then seem to work ok?

5

Hi Colin, I am opening SU on its own and it takes 15 mins without any errors whatsoever.

Any thoughts?

Thanks

6

Do you have a driver updater running on your system, there is a microsoft one that I can’t remember the name of that wreaked havoc on one of my old Win7 machines. I removed it and everything started working properly.

7

Hi Box,

There is no pending updates as I checked around the pc. There is this file PrivatePreference.json file in the Local folder of the user’s profile. I was wondering if I delete this file will help to reset SU to default settings?

Thanks
Eric

8

How many extensions (a.k.a. plugins) do you have installed? The more you have the longer SketchUp takes to load to the point where you can use it. Having said that, I have quite a few and my SU2020.2 doesn’t take 15 minutes to load.

9

Hi Julian_Smith,

Thanks for your input. I have installed quite a number of plugins since the day I started using su2020 and am unsure whether it was one of the plugins that caused the lag. I was thinking to reset to default settings and start all over again. Any suggestions how to do it?

Thanks

10

Renaming the plugins folder would be a quick way to test if that’s the problem.

There is more than more place that plugins might be, but most would be here:

%AppData%\SketchUp\SketchUp 2018\SketchUp\

You can copy and paste that text into File Explorer to get to the right place. Rename Plugins to anything else, then reopen SketchUp.

11

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