I just built a new machine with a RYZEN 7 processor. The machine boots in 15 seconds, and all my software (AutoCad, Rhino 6, etc.) is blistering fast, All EXCEPT Sketchup. I don’t know what the problem is, but Sketchup takes almost a minute to load, as does almost any SU file. Once loaded, it functions normally.
I’ve removed Sketchup and reinstalled with the same result, even before adding plugins. Are there any known issues with RYZEN? SU 2018 worked better on my previous 7-year-old 1st gen intel i7 machine.
Windows 10 Pro 64
ASUS ROG STRIX I-B350
Corsair Vengance LPX 16GB Kit (2x8GB Modules) 3200MHz DDR4 DIMM
AMD RYZEN 7 1700X
ATI FirePro V5900
Samsung m.2 SSD 500gb Drive
I followed these instructions from TIG on Sketchucation.
“Ensure SketchUp is closed.
Find its installer exe file - probably in your Downloads folder ?
Select its icon, right-click > context-menu > “Run as administrator”
When prompted choose “Repair”.
If SketchUp is NOT yet installed the correct prompt to accept is “Install”.”
Newer versions of SketchUp (16+) have to read each extension’s hash file and decide whether each one of each extension’s code files are in distributed condition. (It’s the signature security feature.) So this slows down loading more than pre-2016 editions.
But, I see you notice this before adding any 3rd party extensions. There are 4 or 5 that come with SketchUp and you could switch off those you do not use.
Another thing is that since about the same time ~SU2016 the licenses became cloud-based. So it might be that something (firewall, AV, etc.) is interfering with the 2 ports that the license check uses.
From the Help Center …
For you techie types, when you authorize SketchUp Pro, SketchUp communicates with the authorization server via the standard ports 80 and 443.
… and …
For your SketchUp Pro network license to work, ports 5053 and 50530 must be open.
Was that machine running Win 7 or 8 ?
SketchUp 2018 has a fix for some performance lag especially concerning the mouse …
Occasionally Sketchup 2018 Pro runs extremely slowly, leaving me with a spinning wheel for several minutes. Time range can be 3 - 15 minutes of wheel spinning. I often see a fix suggestion of running the installer as administrator. However, once it’s installed do I have to run the Sketchup program as an administrator? Our IT dept. installed it as an administrator under their login. I use it under my non-administrator login. I’m on a network with my files stored on the college network, not in my machine. I’ve started importing files to my desktop, working on them while they are there and then returning them to my folder on the network. It may have made a little difference but I still have terrible lag at times.
And adding to what @DaveR said, when they install it they should log on as an ordinary user (you), right-click the installer and choose “Run as Administrator”. This process is not equivalent to being logged on as Administrator while doing the installation.
Ask your IT department to grant you temporary credentials. Before I retired in January, I worked for the largest healthcare provider in the upper Midwest. They have computers locked down pretty tightly for obvious reasons. I could get temporary elevation of privileges when I needed to install test software and even SketchUp on my computer. Maybe your firm has a similar option.