SU Pro 2018 no support for NVIDIA Tesla?

Just been shocked into disbelief that SU Pro 2018 is refusing to start but showing an error instead

The following errors were found when launching SketchUp:

  • Hardware acceleration is unsupported or has been disabled on your graphics card. SketchUp requires that you use a hardware accelerated graphics card.

Unfortunately, these errors will prevent SketchUp from running. Updating your graphics card drivers might fix the problem.

See this Help Center article for more information.

This happens with NVIDIA Tesla K80 and P100 (on WIN Server 2016 v1609), both rather powerfull GPUs. And both are recognised in common render applications but not SU 2018?

There must be something about your setup and/or settings that disables OpenGL hardware accelerator on your system. I have successfully tested SketchUp on a virtual desktop using resources from a server with Tesla. The system is built on Citrix. Microsoft remote desktop connections don’t, AFAIK, support OpenGL.

Many common render applications do not require OpenGL.

Windows Server 2016 now also supports OpenGL 4.4 and OpenCL 1.1, which are required by modern graphics and 3D applications. Might some issue with Hyper-V, will check.

I am on Google Cloud Platform, not sure what underlaying hyervisor they are using, but they offer only M’s RDS.

multi monitor setup?

what does the SU v2017 Checkup tool say?

you surely did have updated the driver.

Single monitor, latest driver

Thanks for the tip with checkup, which may not work as intend though

Error: Something went wrong while retrieving the system information from your computer. This may cause tests regarding System RAM, Windows version and/or graphics card memory to fail.
Error: Graphics card information is missing.
Error: Hardware acceleration is unsupported or has been disabled on your graphics card. SketchUp requires that you use a hardware accelerated graphics card.
Success: System RAM requirement has been met!
Success: Operating system version requirement has been met!

seems that the check of the SU stub for the OGL capabilties of the used graphics card driver (OGL v3.0 req.) fails somehow… you may want try (for testing purposes only) if the less demanding SU Make v2016-x32 fails too:

SU 2016 is working

Something wrong with the setup but cannot figure out what. Despite the showing in the device manager as installed the NVIDIA control panel shows



Found it, finally

NVIDIA GPUs can exist in one of two modes: TCC or WDDM. TCC mode disables Windows graphics and is used in headless configurations, whereas WDDM mode is required for Windows graphics. NVIDIA GPUs also come in three classes:
Tesla — typically defaults to TCC mode. Current drivers require a GRID license to enable WDDM on Tesla devices.

There are 2 main limitations you will encounter when debugging code running on a TCC device:

  1. There is no Vulkan, OpenGL, or Direct3D interop support.
  2. You cannot have a display connected to an adapter when the underlying device is running in TCC mode. Physically connecting a display causes unpredictable behavior. Windows detects the TCC adapter as a “Standard VGA” device (which it is not), connected to the existing NVIDIA device. The unpredictable behavior results in having to reboot the entire system.

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