Hi,
The Story:
Restarting LO:
Same result:
I installed the new patch: SU - 2025 0 - 660 - 288 (as administrator) - same result.
The drawing works with SU 2025 and SU 2024, it works with Layout 2024 - without problems.
Now in order not to start the couplet installation from the beginning:
Re
My system:
Betriebsystemname Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
Systemtyp x64-basierter PC
Prozessor 12th Gen Intel(R) Core(TM) i9-12900KF, 3200 MHz, 16 Kern(e), 24 logische(r) Prozessor(en)
----------------------------------------------
Name NVIDIA RTX A4000
PNP-Gerätekennung PCI\VEN_10DE&DEV_24B0&SUBSYS_14AD10DE&REV_A1\4&22F77229&0&0008
Adaptertyp NVIDIA RTX A4000, NVIDIA-kompatibel
Adapterbeschreibung NVIDIA RTX A4000
Adapter-RAM (1.048.576) Bytes
---------------------------------------------
Installierte Treiber
C:\windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e5d28856b8de4960\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e5d28856b8de4960\nvldumdx.dll,
C:\windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e5d28856b8de4960\nvldumdx.dll,
C:\windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e5d28856b8de4960\nvldumdx.dll
Treiberversion 32.0.15.7283
INF-Datei oem184.inf (Abschnitt Section073)
Auflösung 3840 x 2160 x 29 Hz
-----------------------------------------------
04.06.2025 16:36 Application Error
Name der fehlerhaften Anwendung: LayOut.exe, Version: 25.0.0.0, Zeitstempel: 0x68363888
Name des fehlerhaften Moduls: LayOutView.dll, Version: 0.0.0.0,
Zeitstempel: 0x68363812 Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000056341a ID des fehlerhaften Prozesses: 0x984
Startzeit der fehlerhaften Anwendung: 0x01dbd56ed80af25d
Pfad der fehlerhaften Anwendung: C:\Program Files\SketchUp\SketchUp 2025\LayOut\LayOut.exe
Pfad des fehlerhaften Moduls: C:\Program Files\SketchUp\SketchUp 2025\LayOut\LayOutView.dll
Berichtskennung: e37a9717-6519-4c70-841c-69daf1e38d00
DaveR
June 7, 2025, 3:18pm
2
No. But reinstalling SketchUp and LayOut won’t hurt SketchUp if it’s installed correctly. Right click on the installer, choose Run as administrator and then select the Repair option.
Hi Dave that is exactly what a tried several times, unfortunately it didn’t work out.
Yahoo Mail: Suchen, organisieren, erobern
Are you having this issue when you try to open the Layout file that you were working on or even when you try to open a new empty file.
Hi.
Meanwhile SU opens and guess what: crashes too.
I tried it without internet connection: same result!
I found (but do not understand) this:
BugSplat.dll: 2025-06-08 12:15:46 Entered Unhandled Exception Filter
*** BugSplat crash transmission report
2025-06-08 12:15:47 Minidump: C:\Users\FJS\AppData\Local\Temp\SketchUpKNPT1TG3.dmp
Next:
Thanks anyway!
Did you use the migrate extensions plugin to copy the extensions from 2024 to 2025, some time ago I discovered that this plugin was causing crashes.
Have you sent the bugsplats reports with your mail? If you have, @colin can check them and try to find a solution with the developers.
I used the migration extension some month ago, when I started SU 2025.
Unfortunately I just installed the GeForce driver (576.52) and don’t remember the old one.
But SU is running now, and I feel it runs a little faster.
But LO is still not working at all.
I think I sent the bugsplats, but I do not receive bugsplats when Layout opens up and shuts down a second later.
I’ll look at that again.
Re
fjs
Make sure to put your information on the bugsplats report and also describe what you were doing before the crash is very helpful. You can also share on the forum the crash code.
Is that of any help?
23.05.2025 - #92782- #109337 -#111410 #111423 ; #111430 ;#116247 - Sketchup will nicht starten
Da die Mitarbeiter von SketchUp kein Deutsch sprechen, ist es besser, das Problem auf Englisch zu beschreiben.
Is that of any help?
23.05.2025 - #92782 #109337 #111410 #111423 ; #111430 ;#116247 - Sketchup won’t start
It looks quite unspectacular:
bmaxim
June 8, 2025, 3:44pm
13
I had the same issue a few weeks ago — SketchUp wouldn’t open.
After that, install the latest version of SketchUp.
By the way, I have the same graphic Nvidia RTX A4000— no more problems so far
nah, they do. they have people all around the world, and these days, they can translate stuff…
bmike
June 8, 2025, 5:37pm
15
Something to try - find the folder where the recovered files are saved for LayOut - delete the folder. Then try and restart. I had an issue where a corrupt recovered file was causing crashes as it couldn’t get past trying to load this file. Once I cleared that folder all was working.
Thank you very much I‘ll try that as soon as possible!
adam
June 9, 2025, 4:15pm
17
This LayOut crash looks like it may be related to .plo files. Please check this fix out:
Reinstalling doesn’t affect the %AppData%, it might be corrupted.
Try to delete the .plo and .json files in the (hidden) %Appdata%/SketchUp/SketchUp 2022/LayOut folder
Start with only deleting .plo
Hope that helps,
Hi,
UserLayout_1.de.plo
DefaultLayout_1.de.plo
layout.public.json
layout.extensions.layout.pdf.public.json
LAYOUT:PUBLIC:JSON
{
LAYOUT.EXTENSIONS.LAYOUT.PDF.PUBLIC:JSON
Reporting soon.
fjs
Thank you all very much, the problem seems to be solved!
Opening Layout → working!
Great support!
Re