SU freezing when trying to customize tool bar

[ateliernab]

yeah so I answered here

Sketchup 2023 Pro issues and flaws

on Mac ? Yeah, I’ve had that, I deactivated all my extensions, deleted 2-3 I wasn’t using anyway, and turned them on group by group, it solved the issue. might be one of them caused the issue, improper loading or something.

when first installing it was ok, then it wasn’t. turn off all extensions, turn them back on group by group, it’ll help you either solve it or isolate the faulty one that makes everything crash.