SU 2018Pro Crashing constantly on file > close or 'switch window' - "Arrrrrrrg!"

Technical Problems SketchUp
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SU 2018Pro Crashing constantly on file > close or switch window. I’m a big user 2 paid copies - but getting ridiculous number of crashes -countless.
Bug splat pop-up stopped arriving - I sent so many.
iMac, Apple must be getting sick of my ‘Problem Reports’.
I’m not super computer savvy -

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Any extensions running?
Why not upgrade the os?

1 Like
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Only “Weld” (+weld settings) was ‘installed’ -otherwise all native extensions.

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Upgrading to High Sierra tonight - will let you know (we couldn’t do this before apparently some compatibility issues with other software).

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Hi @Linus , little late here but quite interested -
Did you experience any crashes on Sierra / High Sierra?

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Hi, yes I switched up to High Sierra some time ago - still seem to have ‘hundreds’ of crashes. Running on an older imac, with a lower end 2nd monitor. The problem seems to be, and I’ve typed this in so many Bug Splats, something to do with ‘switching between’ 2 or more open skp files. For my workflow I rely heavily on copy/ paste-in-place between a couple of open files.

I crash most of the time with command +tab, sliding one ‘screen’ over and picking another - or - when I close one of the drawings. What is particularly infuriating is when I re-open SU and the file I was trying to close opens again on relaunch - its a gong show at deadline time.

[ I wish SU had a little red ‘save gauge’ off to the side - so processing during a ‘save’ could be avoided - that is one suspicion I have about the crash phenomenon. Of course I save my work repeatedly - and save-as often.

(Note that at home I have a separate ‘personal’ SU-pro 2018-license on my 2014.5 Macbook Pro/ Iintel graphics only, which has no issues.

I run minimal extensions - Weld and solarNorth.

This machine and license belongs to my employer. Imac info

Chipset Model: AMD Radeon HD 6970M

Hardware Overview:
Model Name: iMac
Model Identifier: iMac12,2
Processor Name: Intel Core i7
Processor Speed: 3.4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 20 GB
Boot ROM Version: IM121.004F.B00
SMC Version (system): 1.72f2

Let me know if more info would help (or TMI), thanks in advance and warm regards.

‘Linus’

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Thanks for all the info. That’s interesting because I’ve been experiencing the very same issue you’re describing, only I’m not working on an iMac.

Is that OS 11 & intel iris pro as in your profile?

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Udate: All seems to be well on the iMac with upgrade to SU2019pro. Have not had the ‘close -one-of-a-bunch-and-crash-every-time issue’ since, so I for one am very grateful for the new release. Thank-you SU team!

[note re my profile: I don’t have the employer’s OS (High Sierra) etc. listed here]

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