I just downloaded SU 2018 Pro and started testing it. On startup I get a black screen, not the simple template I selected. When I load a model, the screen is still black and the model is not visible. Although if I do a selection, it says I am selecting elements, so apparently the model is there, but not visible.
What could be going on.
See screen shot attached.
It is obviously a graphics card driver failure. What are your computer specs? The first thing to try would be to update your graphics card driver. Also, if your computer is a laptop with both an Intel graphics chip and a Nvidia or AMD graphics system, check in the Nvidia or AMD control panel 3D application settings that SketchUp is set to not use the Intel chip.
Your profile information doesn’t have much info to go on, but I remember that you had an XPS?
Make sure you have installed SketchUp the right way (right click on the installer file and choose ‘run as administrator)
Then, check this thread:
Also: SketchUp does not support scaling above 150%
Thank you.
I have a new XPS 15 9560, 1 TB SSD, 32 GB RAM, i7, NVIDIA GeForce GTX 1050, 1 MB Adapter RAM
Setting in the Nvidia control panel solved the problem
Huck
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