Hi all,
Long time SU make user here and never had a problem until a couple days ago. I was updating to 2017 on my laptop running Win 7 Pro 64 bit (Intel HD 4000 graphics card). It gives me the popup after the splash screen:
**Note, edit to remove some path information below. they are in C:\Users<user> ***
Error Loading File /AppData/Roaming/SketchUp/SketchUp 2017/SketchUp/Plugins/su_dynamiccomponents/ruby/dcloader.rbe
Failed to read RBE/RBS file.
Error Loading File /AppData/Roaming/SketchUp/SketchUp 2017/SketchUp/Plugins/su_sandbox/sandboxmenus.rbe
Failed to read RBE/RBS file.
Error Loading File /AppData/Roaming/SketchUp/SketchUp 2017/SketchUp/Plugins/su_webtextures/webtextures_loader.rbe
Failed to read RBE/RBS file.
I have read just about every thread on this problem and none of the fixes seem to work. I installed with Run as Administrator, have tried uninstalling and reinstalling several times, I cleaned my profile, deleted the files in AppData ā nothing. The software runs just fine with no extensions after the message, but I do occasionally use dynamic components and sandbox tools.
Hereās the kicker ā it runs fine on this same machine on a local account (non-domain). No errors or warnings ā it just loads. Problem is that my Dropbox and all other programs are configured for the domain account, so Iād rather make it work here.
So itās something about my domain profile that is inhibiting the unpacking/decoding of the RBE files? if so, where do I start looking for answers.
Same version of SU Make 2017 running on a Win 7 Pro machine at home with no issues.
It sounds like a permissions problem: Sketchup cannot read or write to the Appdata folder in your domain profile. When a new user opens SketchUp for the first time, it would create its subfolders inside his/her Appdata folder and install the application plugins there. Your local account seems to have this enabled.
Itās a permission issue.
You MUST install SketchUp correctly.
Hereās the correct wayā¦
Log-in as your normal user account [having admin powers might be useful on other occasions, but itās not essential]
Close SketchUp if itās open.
Find the SketchUp installer exe file.
Itās probably in your Downloads folder - if not re-download the installer.
Select the installer exe fileās icon.
Right-click > Context-menu > āRun as administratorā
The process startsā¦
When prompted choose āRepairā.
When it completes restart SketchUp and see it it helps.
Very occasionally a āRepairā is insufficient.
Run the installer exe [using āas administratorā again] - this time choose āUninstallā.
Go to: C:/Users/USERNAME/AppData/Roaming/SketchUp/
Itās a hidden folder - but you can change your Folder-Options, or go straight to it by pasting the full path into a Windows Explorer address-barā¦
Find and delete the āSketchUp 2017ā folder to clear everything outā¦
Then re-run the installer exe [using āas administratorā again] - this time choose āInstallā.
That should ensure that all copied over files have proper permissionsā¦
Installing complex applications - like SketchUp - in all newer versions of Windows - require that you use the āRun as administratorā method.
Installing it in any other way will cause subtle, unexpected and unpredictable issue - like flaky folder/file permissions, shortcut creation failures across sessions etcā¦
Running an installerās exe by double-clicking its icon will not install it correctly - even if you are logged-in as your normal user and that account has admin powers.
Also never install any apps like this whilst you are logged-in using the separate āadministratorā account - that will cause different, but equally unexpected and painful problems !
I think that the local-account is the only good way - a domain-account needs administrator log-in and that will produce the other issuesā¦
You should always work on local copies of files anyway, so set up your system to sync those back to your other ācloudā folders. and link to those local ones directlyā¦
So my installation was done as Run as Adminstrator as were subsequent repair and reinstall attempts. My domain account has full admin privlidges on this machine and for most software I donāt even need to Run as Administrator it just does the prompt for ctr-alt-del for anything like an install or configuration change. But I saw so many other people with similar problems here that I distinctly ran it as Administrator.
My local account also has administrator rights.
For reference, I tried just running SU2017 as adminstrator and it had the same problem with the plugins.
If I delete the AppData stuff for Sketchup 2017 it recopies all the stuff the next time I launch it. So it seems like the program has some ability to read and write to the AppData folder.
Why canāt you install SketchUp [in the correct way] into your local system ?
Having it installed in other ways is prone to permission issues - perhaps insolvable !
Your other files - e.g. saved models, materials, components etc can be kept anywhere - however, you should work on local copies - even if these are synced to be save to the ācloudāā¦
So itās running it in an account that is not local.
Itās not the same account in the domain !
So you should expect issuesā¦
As far as I know you canāt run SketchUp on the domain-account [also installing it in that way is best avoided].
Why do you need contemporaneous access to Outlook, Matlab etc whilst using SketchUp ?
Sometimes I tinker on SU while waiting for matlab runs to complete or while waiting on e-mails or shared meetings (through Outlook). Plus all my shared and backed-up folders only work through the domain.
Also, this has never been an issue before. It wasnāt an issue for 2015 Make, 2016 Make, or 2018 Pro on this same machine installed from the domain account. It only became an issue when I decided not to keep 2018 Pro and just keep 2017 Make.
I just reinstalled 2018 Pro from the domain account, Run as Administrator (as I installed it before about a month ago). It installed fine, but now the same āUnable to load RBEā error is appearing in 2018 Pro as well. it was not doing that last week before I uninstalled it.
So something is weird with my domain profile. Not sure what might have jacked it up. Any idea what OS modules or profile-related things would affect the reading/decoding of the RBE files? Any registry entries to look at?