I have a few students that can’t log into the Sketchup for Schools and get stuck in a login loop. It only happens to students that have already logged into the free version of Sketchup and then later try to log into the school version. Both times they used login with Google. The rest of our students have no issue logging in. How do we get them logged in???
Hmmm… Can’t say I have seen that one before. I usually recommend that users try clearing cached files and cookies as a starting point as sometimes a bad file is inadvertantly created and that can cause issues. I also recommend making sure that popups and third party cookies are allowed on a user level for any accounts as that is the most frequent issue I see that causes this.
I would recommend checking those settings while I message Tori to see if she has any additional suggestions. If that gets you up and running then we are all set. If that does not do anything, maybe Tori will see something I am missing.
@CaseyG Thank you for the quick response. I’ve deleted the cached files, cookies, and their SketchUp free account. I also severed the connections to the Trimble Identity app and the Sketchup app. I also factory reset (power-washed) the Chromebook with no success.
Thanks for checking the settings I asked about bob.keep! I am working to get a hold of Tori now and will let you know as soon as I hear anything.
If you have a moment, can you also let me know if you are using any third party firewalls or anti virus software?
Are all of your students using the same Google education domain? We are currently working on an update internally which may address the issue that your students are seeing, but the more information we have the better we’ll be able to troubleshoot. We’ll follow up shortly when the update has been released!
We are using both third-party firewalls and anti-virus software. I’ve had our network manager make sure that the necessary sites are allowed. Also, since most of our students and staff are able to use the educational site without issue, I do not think it is a firewall/anti-virus issue.
Yes. All of our students use the same sub-domain of our staff domain.
Do you have a more definite timeline for the implementation of update?
Yes, it went out yesterday afternoon. If you’re able to test your login today it should be available. Please let us know if you don’t see any change.