Sketch Up for Schools has consistently worked for my classes over the last handful of years. As of this Spring semester, students have struggled to get into the program.
The screen continues to loop and does not allow students to login/move into the software.
Typically, if the login screen appears, the student’s software will work. However, the loading screen will never push forward to the login screen.
Hi @andrew.boston, thanks for the post and sorry to hear that SketchUp has suddenly stopped working. Without more info I can’t say for sure what the cause is but generally, a looping logo can be caused by a number of easy to check things. We can run through them and see if we can find the cause there or if we will have to dig a bit deeper to get you back up and running.
First up, just to make sure that we are working with a clean setup, can you clear the cached files and cookies from our site? Doing this will also rule out any issues that may be caused by a bad cookie or cached file.
Once you have done that, you can check some additional settings. Specifically, check that popups and redirects have been allowed for the edu.sketchup.com address. This is necessary in order to complete the login flow, as sign in with Google includes a number of different popup windows. Make sure that your account doesn’t have them blocked.
If that is all we needed to do to get you up and running, great! If you are still seeing the error, then read on!
The next step is to make sure that third party cookies have been allowed. This enables the use of preferences and some of the other customizable features within SketchUp for Schools.
After that, also check in Google’s privacy settings, under the “Additional permissions” tab, make sure that Third-party sign-in has been enabled. Without this you will be unable to use the Google or Microsoft sign-in options provided by the app.
Finally, check within the Privacy and Security section of the Google settings. Specifically check that you don’t have anything toggled on that might prevent a complete login. This could include On-device site data and other site settings.
If none of that helps let me know and we can start some more advanced troubleshooting steps.