SketchUp web broken with Linux / Iris Xe graphics

[obscurmoirage]

Hello

SketchUp was working perfectly with my T14 gen1 and Linux Mint with some intel integrated graphics.
Then I switched to an T14 gen2 with Iris Xe graphics.

Since, Sketch up Web is not longer working, crashing while loading scene.
(With some WebGL warnings in the console)

So much frustration…

Any tips to make it work ?

Thanks a lot

[colin]

I don’t think anyone will be checking the forum over the weekend, but perhaps @marwanobeidat can ask the developers for an opinion about why there would be crashing with the Iris Xe.

If you see a screen asking you to send in a crash report, do send one in.

[obscurmoirage]

That could be great !
Thanks for answering.

The main menu is loading (with some WEB_GL related errors in the console)

Opening a new or a saved sketch seems to crash, leading to a blank scene (with toolbars)

This is firefox but also happening with Chrome or Chromium

Console output :

downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Regular.woff
downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Regular.woff
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://sentry.io/api/1187539/envelope/?sentry_key=fc7fb57f0fdf4f63b77440398c800cb0&sentry_version=7. (Reason: CORS request did not succeed). Status code: (null).

WebGL warning: getParameter: pname: Invalid enum value <enum 0x0b11>
*****
3-18 20:48:42:528 Warning: UserData.ts::migrateUserData was used. This may cause incorrect recent files sorting.
vendor.js:2:62132
WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. common.js:1:1268783
Some cookies are misusing the recommended “SameSite“ attribute 7
Could not load local resource from "resources/styles.zip": Cancel 3 vendor.js:2:62132
Loading failed for the <script> with source “https://munchkin.marketo.net/munchkin.js”. OnlineIdentifier.vue:4
downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Bold.woff
downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Bold.woff
WebGL warning: getParameter: pname: Invalid enum value <enum 0x0b11> 2
downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:300 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Light.woff
downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:300 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Light.woff
Source map error: Error: request failed with status 403
Resource URL: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/vendor.js
Source Map URL: vendor.js.map

Source map error: Error: request failed with status 403
Resource URL: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/common.js
Source Map URL: common.js.map

WebGL warning: getParameter: pname: Invalid enum value <enum 0x0b11>

[marwanobeidat]

Under Chrome settings, do you have “Use hardware acceleration when available” enabled? Is chrome up to date? Check drivers if they need to be updated.

[obscurmoirage]

With Chrome Version 111.0.5563.64 (linux mint, 64bit)

When “Use hardware acceleration when available”
ON : crash
OFF : Working. But very very slow

Thanks for replying Marwan

[obscurmoirage]

Great news (for me at least)

Just tried
Version 113.0.5666.0 (Developer Build) (64-bit) from GitHub - scheib/chromium-latest-linux: Scripts to download and run the latest Linux build of Chromium. A substitute for Chrome Canary on Linux.

Works with HW acceleration !!!

So glad

[obscurmoirage]

Between those two versions, I’ve found this fix for Chrome milestone 112 :

Feature: WebGLContextEvent on Web Workers
https://chromestatus.com/feature/5071251544997888

Maybe that does the trick