Hi all, I try to use: → Sketchup viewer VR ( 2019.1) → on windows 10 → with HTC Vive → Vive port uptodate => I launch Sketchup viewer. Iniside the VR, the system ask to to login on the main screen => a newtab is open on my edge => I choose to login with Trimble account => after login a …

[image] denis_bolomier: a newtab is open on my edge Try chome to set as your default browser, edge is problamatic

Do you have a subscription license?

I like your YouTube channel. I think you just have ‘Classic’ licenses, and those don’t include the AR/VR features.

Wait, I take that back. I was checking your person email. Under your ‘info@’ email you do have subscriptions. So, make sure you’re signing in with that one, or under one of the assigned email address, which are in the format of license_sketchup_n@.

[image] colin: Wait, I take that back. I was checking your person email. Under your ‘info@’ email you do have subscriptions. So, make sure you’re signing in with that one, or under one of the assigned email address, which are in the format of license_sketchup_n@. I use the second line … its…

You might think about editing your post, or I can get someone to do it. Unless you don’t mind publicly showing your email address? The first address is currently locked, perhaps after too many wrong sign in attempt. You may need to do a forgot password on that one. Your email address has NFR subsc…

[image] colin: Do you see the model ok if you sign in with one of your license_ addresses? I think we have something like 5-10 licences. I try many of then. and its always the same reaction. Blanck page ont he navigator. On the HTC , I just see the login message

@MikeWayzovski , Thanks ! I change to Chrome and it’s work. Sketchup viewer is not compatible with Edge

I’m having something similar to this; The login appears on VR viewer, i click and a browser opens a trimble account login. I enter my user and pass and then another prompt to open a localhost:5432 link appears. I click “OK, open”, then browser opens the localhost tab but always with a network error…

Sketchup viewer VR authentication

Technical Problems Viewer

colin February 13, 2020, 2:07am 11

See if what I said here helps: VR Viewer Login Problems - #5 by colin

Topic		Replies	Views
VR Viewer Login Problems Viewer	5	1820	February 13, 2020
HTC Vive Pro - Can't sign in with my username Desktop VR vr	3	1099	March 8, 2020
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SketchUp Viewer VR Oculus Issues Viewer	29	5351	June 24, 2019
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Sketchup viewer VR authentication

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