Sketchup says no internet connection, I've tried everything

SketchUp Computer Advice
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I have done everything recommended by Sketchup and checked everything I possibly can. I have the correct ports open, Sketchup has permission to pass throughly firewall, no proxies are redirecting from bing.com, I have cleared my cache, cookies and history. I have deleted and downloaded multiple times. All to no avail.

I have a 2014 Macbook Pro, trying to run Sketchup Pro 2022 desktop. I have enough available disk space and I think my graphics card is sufficient.

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That shouldn’t affect SketchUp 2021.

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@colin ,
OP’s forum profile states Sketchup 2021, but in the opening post he states he is trying to get Sketchup 2022 working…

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That’s true. The article doesn’t apply to either 2021 or 2022. So long as bing.com can load in a browser, there shouldn’t be any problems seeing that the Internet is there.

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why still ‘bing. com’, would something more available/neutral not be a better choice, e.g.:

• Google DNS: 8.8.8.8 / 8.8.4.4
• OpenDNS: 208.67.220.220 / 208.67.222.222
• Cloudflare: 1.1.1.1 / 1.0.0.1
• IANA: https://example.com / https://example.org

or the website of the official MS Windows Network Connectivity Status Indicator (NCSI):

• https://www.msftncsi.com/ncsi.txt

which should respond “Microsoft NCSI”.

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It was google.com until 2019.2, and was changed because the Google URL was blocked in some countries, China in particular.

You can change it to other values, if bing.com is blocked, or if your company has an intranet but no Internet. This article shows the file to edit:

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I still have this issue with SU2023. I read @colin suggestion above, and I suppose all of those options can work, it just seems like a lot of steps to go through each time you need to access features that are otherwise erroring out. Not nitpicking, just one of those folks who look for the simpler solution. lol

The odd thing about the issue, is that I get it sporadically. I’ll get that message of no internet connection, then if I close SU and reopen it, the issue is gone. Its become more of an annoyance than anything right now, but it still pique’s my curiosity now and then.

Another odd thing about this, is that it only started doing this around say SU2022 on up. Prior to 2022, I never had this problem.