When I go to the warehouse 3D or Extensions this message pops up

[Donald25]

No internet connection, I followed the instructions on the Help section in SketchUp. I called McAfee and sent the screenshots for possible fixes. Firewall, Browser etc; After two help sessions with tech support they said it was on SketchUp. I’m new to SketchUp so any advice would be welcome.

[colin]

Does bing.com load ok in a web browser?

[Donald25]

Thanks for getting back to me.

Yes, I went through the process of going through bing.com then http//sketchup.com/3D warehouse , then closing out and going back to the warehouse.

My default browser is Microsoft Edge.

[Donald25]

So, do I need to make bing my default browser? I’m still having the same issue.

[colin]

bing.com is a search engine, not a browser. It’s the address SketchUp uses to test whether you have an Internet connection. If for some reason your system blocks bing.com, then SketchUp will think you’re not online.

I wrote this topic about the problem, you could see if the work arounds I give help you:

SketchUp (desktop version) thinks you don't have an Internet connection

Since about a month ago there has been an increase in the number of forum posts and support requests, where SketchUp is showing a message about how you need to have an Internet connection to do that feature. The features affected would include Add location, Generate Report, 3D Warehouse, and Extension Warehouse. It also would prevent you from being able to add a Classic license, or use an existing Network license. Some extensions may be affected too, if they rely on having an Internet connection…