Sketchup Pro random Crashing

Hi Guys,

My sketch up Pro 2021 keeps crashing randomly. Only way I found to fix is to force quit and restart, which is really annoying!

Im running this on Mac Pro 2.5 GHz Intel Core i7 - High Sierra
GFX - NVIDIA GeForce GT 750M 2048 MB / Intel Iris Pro 1536 MB

Can anyone tell me how to fix this please?


Might be worth looking at the System Requirements for SU2021. High Sierra (OSX 10.13) isn’t supported. This might be the problem.

Thanks dave, will have a look

Maybe you can upgrade your OS to 10.15 or higher. That might take care of it.

I wonder what is the newest MacOS version that has support for the Nvidia graphics cards.

Good question. My MacBook Pro with the Nvidia graphics card is now only used with a scanner because it’s now a slow thing that can no longer be upgraded.

I have read about people getting it going in later versions, but the latest from Apple that supports Nvidia is 10.12.

So the OP’s 10.13 already doesn’t support his graphics card…

Right, unless he found one of the work arounds that I had read about.

Soooo, I tried updating the OS to 11.2.1 Big Sur and it still has the same problem. I get the spinny Rainbow and have to force quit. Seems to happen if i move around a lot…

Any ideas??? :frowning:

That is not a crash, to my way of thinking. SketchUp might be stuck in an “infinite loop” (which would be very bad, a bug somewhere), or it might be making progress on an operation that takes a long time. How long do you wait before doing a Force Quit?

Can you briefly describe the SketchUp model (e.g., how many edges and faces are in the model, according to the Model Info panel), and are profiles and/or shadows enabled in the active style? By “move around” do you mean pan and orbit the camera?

I have waited up to 30 mins and it doesn’t recover from the spinny rainbow.

Edges 95150
Faces 35829
Component Instances 127
Guides 0
Guide Points 19
Groups 116
Images 0
3d Polylines 0
Section Planes 0
Dimensions 0
Text 0
Classification Types 0
Classified Entities 0
Live Component Instances 0
Component Definitions 49
Tags 2
Materials 58
Styles 1
Live Component Definitions 0

Seems to happen when I orbit the cam

Apple problem report

Date/Time: 2021-04-08 10:39:09.227 +0100
End time: 2021-04-08 10:44:55.087 +0100
OS Version: macOS 11.2.3 (Build 20D91)
Architecture: x86_64h
Report Version: 32

Data Source: Stackshots
Shared Cache: 52762DF1-0E55-3F8B-9588-8169E6D0EB95 slid base address 0x7fff20302000, slide 0x302000

Command: SketchUp
Path: /Applications/SketchUp 2021/
Identifier: com.sketchup.SketchUp.2021
Version: 21.0 (21.0.392)
Parent: launchd [1]
PID: 6443
Time Since Fork: 3196s

Event: hang
Duration: 345.86s
Duration Sampled: 11.50s (process was unresponsive for 334 seconds before sampling)
Steps: 115 (100ms sampling interval)
Report threshold: 2.5s

Hardware model: MacBookPro11,3
Active cpus: 8

Time Awake Since Boot: 53489s
Time Since Wake: n/a (machine hasn’t slept)

Fan speed: 2158 rpm

OK, that’s a fairly long time :slight_smile: thanks for the specifics. Perhaps an extension is trying to do something? You might try using the Extension Manager window to disable all extensions, quit and restart SketchUp, and see if the behavior has changed.

Or try a simpler model (one with just a few dozen edges and faces). Your model with 100K edges is not what I would consider huge, but if Profiles and/or Shadows are enabled in the current style, it might be triggering something wrong.