Please help! We are having zero support through Trimble currently despite asking for assistance repeatedly for a week. We have x1 license of SketchUp Pro but the software thinks we have too many devices authorised. We have unassigned everyone, uninstalled all softwares, deleted all caches on device systems and even tried making a new account with a different email address using the 2026 version install. The Trimble account can’t see products in the products section so how can we unassigned other than in the account management portal? We are stuck in a loop.
hello, check if you still have in your browser history the old licence management portal (it begins with ecom-prd.trimblepaas.com/account). That’s where I have to go for 3 of our licences because some have migrated to the new portal and some haven’t, and that’s where I have to go if I want to reassign them.. the problem is that there’s no more link to it, nowhere.
Thank you Paul, we will try this.
You are on the wrong website
you want either
I’m guessing you are on a portal for another trimble product
Sadly, we are on the correct website - same links as above.
Where are you looking, can you share a full screen screenshot including the URL here is how both of those sites look
and
Triple check. The screenshot you’ve shown is the one for Trimble MEP licensing, which is neither of those sites.
Thanks for your input. I have managed to sort the problem by trying again what I have already tried, which was to create a new user and deauthorise everyone, then delete the new user and reassign the person who needs to access the software. Several ‘unknown errors’ and glitches on the website but we’re back in…for now.
We are finding the website very inconsistent. Lots of random error messages that come and go, so I do think there’s a problem their end.