2 License issue on my sketchup pro subscription

[itlicense]

1. i have a new user in my company, we created email for him.
   when i try to add this user on trimble Account Manager, this user cannot receive any email from trimble.
   i also tried to create account manually, but i still cannot receive the verification code mail for next step.
   my new mail box cannot receive any external mail from your campany only.
   how can i assign license to him?

2. i have a sketchup Pro subscription license on 1 user.
   she can login her account in 2021, 2023 version and without any problem.
   when she login sketchup pro version 2022, the software told her the license is Device limit reached, please sign out from another device
   she is using the same device, just install 3 version on it, 2021 2022 2023.
   i have tried to sign out 2021 2023version, also pressed Deauthorize All option.
   2022 version still cannot be licensed.

[colin]

For the first question, see if anything I wrote here helps:

No Activation email - no response from support

Any Microsoft email system can have difficulties receiving emails from us, so much so that I wrote a guide on how to find our emails. I’ll paste that below, and I will reply to your 10352918 support case with more things that you need to know. Finding an email that came from noreply_identity@trimblepaas.com, and that Microsoft sent to a Junk mailbox, can be a challenge. The general problem is that searching for the message will not find the message. Fortunately there is a way around that proble…

After signing out from 2021 and 2023, did she also sign out from 2022 and sign back in again?

[itlicense]

yes, i already sign out 2022 and sign in again.
it is still not working