SketchUp Pro Compatibility


I am considering a purchase of SketchUp Pro and planning on installing it on a DELL Laptop (Intel i3 CPU, 4GB RAM, 250GB Hard Drive, built-in graphics card, Windows 7 Professional).
I downloaded a trial version and ran it on my laptop. When I run, it comes up fine. But before purchasing it, I just like to know if there is something else I should consider in terms of compatibility?



Perhaps someone with that exact laptop will chime in, but until then…

You say your graphics card is built-in, but neither your post nor your profile says what kind of card it is (please fill in your profile with sensible information!). Intel integrated graphics are notorious for problems with the OpenGL support needed by SketchUp. These can manifest in ways ranging from outright crashes of SketchUp to strange display glitches.

You say the SU trial comes up fine, which is the first indicator you may be ok. Try loading some models from the 3D Warehouse and creating some models yourself and see what happens.


That profile information looks like an intelibot, it’s attempting to fill in the relevant information from other similar types of logins.


@slbaumgartner : I will post DELL laptop hardware specs soon.


How can I post screenshots in .PNG file format?


System Information

Time of this report: 3/10/2016, 11:56:58
Machine name: MANDIH
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.160211-0600)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude E5530 non-vPro
BIOS: BRCM MBA Slot 0C00 v15.0.12
Processor: Intel® Core™ i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 3978MB RAM
Page File: 2381MB used, 5574MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

      Card name: Intel(R) HD Graphics 4000
   Manufacturer: Intel Corporation
      Chip type: Intel(R) HD Graphics Family
       DAC type: Internal
     Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_053D1028&REV_09
 Display Memory: 1696 MB

Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL E2010H
Monitor Id: DEL4053
Native Mode: 1600 x 900§ (60.000Hz)
Output Type: HD15
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2639 (English)
Driver Version:
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/1/2012 11:51:54, 8078336 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-D779-3725A9C2C535}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x053D1028
Revision ID: 0x0009
Driver Strong Name: oem10.inf:IntelGfx.NTamd64.6.0:iIVBM0:\ven_8086&dev_0166&subsys_053d1028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C


Following are some programs taken from Dell Latitude E5530 Manual that will increase compatibility rate:
Run the Program Compatibility Troubleshooter

  1. In the search box, type run programs.
  2. Select Run programs made for previous versions of Windows, and then select Next.
  3. Choose the program you want to fix. If you don’t see the program in the list, select Not Listed.
  4. Select Next, and then follow the instructions in the troubleshooter.
  5. If the troubleshooter can’t fix the problem, try changing compatibility settings manually.
    Change compatibility settings manually
  6. In the search box, type the name of the program, right-click the search result, and select Open file location.
  7. Right-click the program icon, select Properties, and then select the Compatibility tab.
  8. Select one or more of the settings (see the table below for more info).
  9. If you want to apply the settings for that program to all accounts on the PC, select Change settings for all users.
  10. Administrator permission required You might be asked for an admin password or to confirm your choice.
  11. When you’re done, select OK.