Hello, I’m here for the first time for an annual subscription to Sketchup Pro, the problem is that when my Debit card has been entered into my account and I try the checkout process, it works and my Sketchup Pro account is active. and a purchase invoice has been sent to my email. However, when I looked at my bank transaction, it failed because the balance was insufficient. Is what is active temporary or will it last for a year?
and how to cancel the annual subscription? because there are 2 invoices, so there are 2 transactions
You will need to contact Trimble customer support. @colin (who works for SketchUp) may be able to help or to refer you to the right place. Almost none of us on the forum work for SketchUp; we have no access to account information.
I can’t find you in our system, under your name or email address.
Ask Support to look into the problem. They should hopefully be able to find your orders. Use this form: