I’ve been trying to purchase a Sketch-up Pro Subscription for several days now and each time I get the below error message;
“This transaction has been declined by your credit card company. Please verify your billing information and try again. If the problem persists, please contact your credit card company with the number on the back of your card.”
I have a contacted my credit card company 5 times now and they have lifted all restriction that could affect the processing of my purchase and have told me today that there is nothing else they can do and that I need the assistance of the merchant to process my transaction.
I have contacted Sketch-up via their Telephone number (3x), left a voice message and sent 2x emails via the Trimble Website… I have no idea what else to do?
I am looking to purchase this as I am a solo consultant and would love to show my clients 3D massing, I have deadlines coming up and would love for this issue to be solved as quickly as possible… Any help would be greatly appreciated and/or a customer service representative getting back to me would be even more appreciated.
Thank you so much.