Was double charged for sketchup Shop No way to contact technical


#1

Aloha!
I’ve been trying to find ANYONE to contact, but apparently that is not allowed unless you have a PRO license.

When I went to upgrade to SketchUp shop the first time I entered my credit card information it said that it did not go through. I re-did the form and submitted and it worked. It charged me for both and shows that I have two upgrades. I’ve tried to find anyone to contact to resolve this and at every help or contact center it requests a Pro serial number, which I do not have, any no way to bypass it. Someone please let me know what the best method of contacting someone to resolve this issue would be. Thank you!


#2

You don’t need Technical Support. You need Customer Service. Use this link: https://help.sketchup.com/en/contact/customer-support It won’t require you to enter a serial number or have a Pro license. Be patient, though. The staff have this week off for the Independence Day holiday so you probably won’t hear from anyone until next week.