HELP - Any contact for SketchUp Pro?

advice
license
purchase
confirmation
invoice

#1

Does anyone please have any form of contact information for Sketch Up? I have just purchased a license after a great use of the free trial. However I have received no email or on screen reference or confirmation. Despite my bank account confirming the transaction and it being listed as a pending item. I cannot cancel it with the bank in order to buy it again, but I don’t have anything to say it has actually been bought?

I am in the middle of a client drawing, which is due for a meeting on Thursday, and am getting very desperate. Please help!


#2

Did you check your spam box? If it isn’t there, try this: http://help.sketchup.com/en/contact


#3

Hi Dave,
Thank you - I have checked my spam box and there is nothing there. However, the online page where I was making the transaction, just went back to the beginning of the basket after I had entered in my card details.

Thanks for the link, I have already submitted a request, but it might take them days to get back to me!


#4

In the meantime, are there any particular aspects of the Pro version you really, really need? such as the Solid Tools or the CAD file import/export functions? Can we help you with any small bits like that?