Problem with purchase of software SketchUp Pro


#1

Hello everyone.

An hour ago I made the purchase via Internet from SketchUp Pro software, but I have not received any license to my email, but the money from the credit card if it was granted.

Help me please, is not to do.


3DConnexion not working in SketchUp 2015
#2

Now try to contact technical support but I can not get any response.


#3

Heya Stingeer,

Be sure to check your email spam folder. Sometimes the license information lands in there which makes it seem like nothing happened.

If you contacted our team from this page, then you’re in good hands. Someone will be in contact with you soon.


#4

Muchas gracias por su rápida respuesta; ya de busqué en el correo basura, y no encontré la información de la licencia… Voy a estar al tanto de cualquier otro comentario.


#5

Thank you very much for your quick response; I already searched the spam, and found the license information … I will be aware of any other comment.