Hello, I´ve been trying literally everywhere to get my license number and serial number, I really think they need to focus on this topic because they are very fluid on the payment system but not in sending the actual license? I mean its a big issue, 1 week passed already and never received and I dont want to use my account online (website app) its slow and it quits.
Can pls some one give me a hand here? I have a lot of work pending and this is getting very frustrated.
Tried:
Spam emails
Asking in the official facebook, IG and twitter, no response.
Putting my email on the “re send license” they confiemd it was sent and NEVER received
Sent mail to support of sketchup
Sent emmail to support of trimble
None of this has been a positive conclusion.
Thanks for your attention, and hope I can have some solution.
That would imply that you purchased the SketchUp Shop subscription. SketchUp Shop is a web-based version. You won’t receive a license for it. You would just go to Trimble Identity and sign in with your Trimble ID.
You should contact Customer Support. They can either set up a refund or help you get upgraded to the SketchUp Pro Subscription or Classic license. The office will be closed now but you can go ahead and submit a ticket for help.
