No answer for sketchup refund

SketchUp Pro
1

Hello Sketchup community,

unfortunately it is not possible to reach costumer support for me.
I have sent a support request a more than a month ago, which has not been answered.
https://help.sketchup.com/de/contact-support/billing-question/form

I cant find an support / info mail. I just tried to use the contact-support-form and it did not work.

I want to refund my sketchup pro, because I found a discount key for 25%.

Now I got billed twice. Its very frustrating because I tried to fill out the form and it doesnt work right now.

Thanks for any help.

2

@colin might be able to help.

3

We have a federal holiday in the US today, but I have asked Support to look into why it is they haven’t replied to you. Hopefully someone will take care of that in the morning.