Sketchup 2020 refund?

I bought a sketchup 2020 pro a week ago. A completely different amount from the amount that was intended to be paid was approved. I asked the customer service center 3 times for a refund, but it still hasn’t been refunded.

My colleagues found your request, but that had been sent to the Sales department. They have now created a refund request for you, and will email you soon.