Sketchup Pro always freezes when trying to import from 3D Warehouse since installing 2023

[elena.evert]

Hi! Ever since installing Sketchup 2023, it freezes when I try to import anything from the 3D Warehouse. It is a nightmare! I tried the 2022 version (that used to work perfectly), but it is happening in 2022 too. Anyone? I am really regretting installing the new version…

[TheOnlyAaron]

Can you share the link if the model you are trying to download?

[elena.evert]

I could, but this was the case with all different models. I have just found that the 3D Warehouse works with a new project. I attempted adding 3D items to an old project (2022 version) of mine and this does not work.

[colin]

See if this topic I wrote helps:

Slow inserting of 3D Warehouse components

There is an issue we’ve been trying to figure out for a couple of years, where you are working on a complex model, and you want to add something from 3D Warehouse. As you do that, the download of the model happens quickly, but then it can be several minutes before the model appears in your scene. A lot of people give up, and would see the problem as being that SketchUp had locked up permanently. It would have finished eventually. It hasn’t been an easy thing to work out, mainly because we could…

It may be that before 2023 you had the Colors palette set to some other section, anything but Colors in Model. See if changing 2023 to be some other section, ‘Colors’ for example, makes a difference to the time it takes to insert models from 3DW.

[elena.evert]

Thanks, Colin! This worked!!!