SketchUP Pro 2021/2023 crashing while rotating camera

Hey Guys, in our company some workes are using SketchUp Pro which is installed on 4 PC’s. Specification is exactly the same for everyone. They were built in same time also, but only 2 of them have a problem. When they start rotating camera in project, SketchUp is crashing without bugsplat or any error. Only what we got is an error in Event Manager from Nvidia OpenGL and Error Reporting LiveKernelEvent. We’re reinstall program, checked updates, tried to change settings in Nvidia Control Panel, but it doesn’t change anything. Any ideas how to solve the problem?

PC’s Spec:
Motherboard: Gigabyte B550 AORUS ELITE V2
CPU: AMD Ryzen 7 3700X
GPU: GeForce RTX 3050
RAM: 48GB (2x8GB F4-3600C16-8HVKC/ 2x16GB F4-3600C16-16GVKC)
Disk 1: Samsung SSD 970 EVO 1TB
Disk 2: Seagate ST2000DM008-2FR102 2TB

Also .evtx file, if it can be helpful: (7.6 KB)

Evidently there’s an issue with the graphics drivers on those machines. Make sure the Nvidia drivers are up to date. Go to the Nvidia site and downlod their latest drivers for the GPU and install them. Also make sure that the Nvidia GPU is set up to display SketchUp. Check first in Preferences>OpenGL(or Graphics in SU2023)> Graphics Card Details.

Every drivers are up to date and also GPU is set up.

How did you check that? Did you let Windows tell you?

No, of course not. We did reinstallation of drivers, when problem started and We did that on every possible way. From standard updating process, to clean installation with using programs to wipe all marks of GPU drivers. We’ve also changed the graphic card for one user to be sure that GPU isn’t broken

Hello Trias,

Is the issue solved yet? I cannot get the ver 2023 upgrade. Is it because Trimble is working on it
at the moment?

one of the user
Johnny Lee

No, we are still in the same place. The program is basically unusable on 2 computers. We have tried reporting the problem via email to support but this has not resulted in anything. The report was supposedly forwarded to our local reseller but there has been no response

1 Like

It is weird, Edge cannot display the downloads page. (It says it is not secure.)

But Google Chrome displays the page without issue.

It is already a month!

Thanks for the downloads page, I shall try to download from that way.

thank you
Johnny Lee

This was already replied to in the thread you started.

got it, thank you

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