First Top so feel free to recategorize if i’m in the wrong place,
iv’e been using sketchup for a year now and have never had any major problems,
this morning my OS got corrupted and had to reinstall the OS and after everything seemed ready to go I downloaded sketchup again and the first time I couldn’t install it so I tried a second time and the installation went very smooth, but now I’m getting a bugsplat when I try to launch it
The common reason for SketchUp to splat on startup is bad or incapable graphics drivers. Check to see that the Nvida graphics drivers are up to date and make sure SketchUp is using that card instead of the integrated Intel Graphics.
I had this problem with Sketchup 2017 on an Alienware computer that should have been sufficient so instead of fighting I reverted back to Sketchup 2016.
I then renewed my computer (another Alienware) and upgraded to Sketchup 2018 thinking there will be no problems. The same bug splat crash occurred. I followed all of the online help and still no success. I was at the end of giving up and I bug splated for the last time.
Instead of declining to send a bug splat report I opted for yes (I never opt for yes). I opened the report and this saved me. The report said a .DLL file in my Windows 10 64 bit had problems. It gave me an option to repair my Windows 10. I opted for yes and after that not a single problem. First time in my life a computer fixed itself without my help.
I think making sure you load the software as an administrator is good advice as well. Sketchup 2018 is great.
I just renewed my laptop to (Asus rog strix scar edition) then i got the same problem “sketchup 2018 close and not working and messy plugins not organized” so i uninstalled then installed but the problem still there.
So please any advice, What was this option that gave you to repair your windows 10?
If your machine is still working but not working properly I would first try to fix it with the windows media creation tool. that will override the corrupted files and get everything back to working order. then when you’re ready to reinstall SU make sure you download the installer file and right click run as administrator to install it. hope this helps.
I Have a user with the same issue occurring, Right now I am having her attempt to run the program as administrator to see if that will work. So Far we have Checked the drivers and update the GeForce GTX 1080 Ti, and have done a full uninstall of Sketch Up 2018 to reinstall as admin, restarting the computer in both cases and the user still is having problems with it crashing. I also ran the Sketch Up Check up and finds all things with the system green. The computer is a Aura Alienware running Windows 10, does anyone have any ideas?
Does this mean you are having her sign in to Windows as the System Admin or you are having her log in under her normal user settings and then right click on the downloaded installer exe to select Run as administrator?