Sketchup pro 2017 crashes upon startup

2017
crash
opengl
startup
driver

#1

Hi,

I had been using sketchup for very long time. After using sketchup 2016 without much issue, I have decided to make upgrade to 2017. To my horror, after installing, I discovered that the SU2017 crashed after startup. Below is the pop up error message.

“Sketchup Application has stopped working” A problem caused the program to stop working correctly. Please close the program. -
->Close the program
-> Debug the program"

I am now using HP Probook 440 G1

  • Windows 7 Enterprise
  • 4GB ram
  • Enough HDD to get by
  • Intel® HD Graphics 400
  • Visual c++ 2015 installed (latest)
  • OpenGL 4.0 v
  • Microsoft .Net Framework 4.6.1

I also try to run sketchup 2017 check. However, halfway it also crashed.

What could have caused the crashed?

Terry


#2

When you installed SU2017 did you right click on the installer and choose Run as administrator?


#3

Yes. I did Run as administrator but still the same error? How should i approach this?


#4

Hi,

Under the event viewer, this is the log that i can after SU2017 crashed.

Faulting application name: SketchUp.exe, version: 17.1.174.0, time stamp: 0x582392fe
Faulting module name: ig75icd64.dll, version: 9.18.10.3324, time stamp: 0x5252e557
Exception code: 0xc0000005
Fault offset: 0x000000000007c00a
Faulting process id: 0x1994
Faulting application start time: 0x01d283ac2dc38df6
Faulting application path: C:\Program Files\SketchUp\SketchUp 2017\SketchUp.exe
Faulting module path: C:\windows\system32\ig75icd64.dll
Report Id: 6e1337a0-ef9f-11e6-b28d-f81654b4f3e7

Terry


#5

Someone from the SketchUp team would know better, but I think this is the driver for your graphics card and the crash is due to an error in its OpenGL support. Intel HD Graphics are notorious for this kind of problem. You might have success by updating to the latest driver.


#6

run the HP Support Assistant tool for updating the graphics driver to the latest version.


#7

@terrytan10 This has been answered already several times, please search the forum.
You’ll find you need to update your driver to version 4061 or higher.