Hi All,
I recently upgraded my MacOS to Monterey V12.7.3 & each time I try to open Sketch Up it quits - I am not technical enough to understand matters but to possibly help aid diagnose & rectify the problem, I have copy/pasted the error report below.
I use Sketch Up regularly & would really like to resolve this issue & would be most grateful if anyone can please get Sketch Up working on my computer again.
Thank You.
![Screenshot 2024-04-16 at 14.39.42|690x110]
(upload://twUfnQxiKyIKOTWZqqyAYb77hNh.png)
Translated Report (Full Report Below)
Process: SketchUp [52359]
Path: /Applications/SketchUp 2015/SketchUp.app/Contents/MacOS/SketchUp
Identifier: com.sketchup.SketchUp.2015
Version: 15.3 (15.3.329)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2024-04-16 14:35:00.5247 +0100
OS Version: macOS 12.7.3 (21H1015)
Report Version: 12
Anonymous UUID: C4BE8C6A-19C2-A874-295E-28E0130E0A32
Sleep/Wake UUID: 7DCAFAB2-35DF-4E53-A3A9-C3B3AA222118
Time Awake Since Boot: 140000 seconds
Time Since Wake: 2623 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace DYLD, Code 4 Symbol missing
Symbol not found: (OBJC_IVAR$_NSFontPanel._sizeList)
Referenced from: ‘/Applications/SketchUp 2015/SketchUp.app/Contents/MacOS/SketchUp’
Expected in: ‘/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit’
(terminated at launch; ignore backtrace)
Thread 0 Crashed:
0 dyld 0x11a4e29a2 __abort_with_payload + 10
1 dyld 0x11a4f8ab2 abort_with_payload_wrapper_internal + 80
2 dyld 0x11a4f8ae4 abort_with_payload + 9
3 dyld 0x11a4a6699 dyld4::halt(char const*) + 615
4 dyld 0x11a4a25b5 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3995
5 dyld 0x11a4a14e4 start + 388
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000002000209 rbx: 0x0000000000000000 rcx: 0x00007ff7b5eaf9e8 rdx: 0x00007ff7b5eafe50
rdi: 0x0000000000000006 rsi: 0x0000000000000004 rbp: 0x00007ff7b5eafa30 rsp: 0x00007ff7b5eaf9e8
r8: 0x00007ff7b5eafa50 r9: 0x0000000000000000 r10: 0x00000000000000b6 r11: 0x0000000000000246
r12: 0x00000000000000b6 r13: 0x00007ff7b5eafe50 r14: 0x0000000000000004 r15: 0x0000000000000006
rip: 0x000000011a4e29a2 rfl: 0x0000000000000246 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x02000209
Trap Number: 133
Binary Images:
0x11a49c000 - 0x11a507fff dyld (*) /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=15.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=15.4M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
VM_ALLOCATE 12K 3
__CTF 756 1
__DATA 30.7M 377
__DATA_CONST 19.0M 204
__DATA_DIRTY 752K 120
__FONT_DATA 4K 1
__LINKEDIT 668.2M 40
__OBJC_RO 82.9M 1
__OBJC_RW 3200K 2
__TEXT 416.6M 382
__UNICODE 592K 1
dyld private memory 1024K 1
=========== ======= =======
TOTAL 1.3G 1135
Full Report
{“app_name”:“SketchUp”,“timestamp”:“2024-04-16 14:35:02.00 +0100”,“app_version”:“15.3”,“slice_uuid”:“f403412e-4e82-32cc-bb78-24cf206f10dc”,“build_version”:“15.3.329”,“platform”:1,“bundleID”:“com.sketchup.SketchUp.2015”,“share_with_app_devs”:0,“is_first_party”:0,“bug_type”:“309”,“os_version”:“macOS 12.7.3 (21H1015)”,“incident_id”:“DFCFBA83-627E-4D2B-9403-07B69DA047ED”,“name”:“SketchUp”}
{
“uptime” : 140000,
“procLaunch” : “2024-04-16 14:34:57.3049 +0100”,
“procRole” : “Background”,
“version” : 2,
“userID” : 501,
“deployVersion” : 210,
“modelCode” : “MacBookPro11,5”,
“procStartAbsTime” : 149067893032888,
“coalitionID” : 9864,
“osVersion” : {
“train” : “macOS 12.7.3”,
“build” : “21H1015”,
“releaseType” : “User”
},
“captureTime” : “2024-04-16 14:35:00.5247 +0100”,
“incident” : “DFCFBA83-627E-4D2B-9403-07B69DA047ED”,
“bug_type” : “309”,
“pid” : 52359,
“procExitAbsTime” : 149071111903703,
“cpuType” : “X86-64”,
“procName” : “SketchUp”,
“procPath” : “/Applications/SketchUp 2015/SketchUp.app/Contents/MacOS/SketchUp”,
“bundleInfo” : {“CFBundleShortVersionString”:“15.3”,“CFBundleVersion”:“15.3.329”,“CFBundleIdentifier”:“com.sketchup.SketchUp.2015”},
“storeInfo” : {“deviceIdentifierForVendor”:“3C2FD5D0-AF81-541E-962D-186F17090C26”,“thirdParty”:true},
“parentProc” : “launchd”,
“parentPid” : 1,
“coalitionName” : “com.sketchup.SketchUp.2015”,
“crashReporterKey” : “C4BE8C6A-19C2-A874-295E-28E0130E0A32”,
“wakeTime” : 2623,
“sleepWakeUUID” : “7DCAFAB2-35DF-4E53-A3A9-C3B3AA222118”,
“sip” : “enabled”,
“isCorpse” : 1,
“exception” : {“codes”:“0x0000000000000000, 0x0000000000000000”,“rawCodes”:[0,0],“type”:“EXC_CRASH”,“signal”:“SIGABRT”},
“termination” : {“code”:4,“flags”:518,“namespace”:“DYLD”,“indicator”:“Symbol missing”,“details”:[“(terminated at launch; ignore backtrace)”],“reasons”:[“Symbol not found: (OBJC_IVAR$_NSFontPanel._sizeList)”,“Referenced from: ‘/Applications/SketchUp 2015/SketchUp.app/Contents/MacOS/SketchUp’”,“Expected in: ‘/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit’”]},
“extMods” : {“caller”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“system”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“targeted”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“warnings”:0},
“faultingThread” : 0,
“threads” : [{“triggered”:true,“id”:3939484,“threadState”:{“r13”:{“value”:140701885726288},“rax”:{“value”:33554953},“rflags”:{“value”:582},“cpu”:{“value”:0},“r14”:{“value”:4},“rsi”:{“value”:4},“r8”:{“value”:140701885725264},“cr2”:{“value”:0},“rdx”:{“value”:140701885726288},“r10”:{“value”:182},“r9”:{“value”:0},“r15”:{“value”:6},“rbx”:{“value”:0},“trap”:{“value”:133},“err”:{“value”:33554953},“r11”:{“value”:582},“rip”:{“value”:4736297378,“matchesCrashFrame”:1},“rbp”:{“value”:140701885725232},“rsp”:{“value”:140701885725160},“r12”:{“value”:182},“rcx”:{“value”:140701885725160},“flavor”:“x86_THREAD_STATE”,“rdi”:{“value”:6}},“frames”:[{“imageOffset”:289186,“symbol”:“__abort_with_payload”,“symbolLocation”:10,“imageIndex”:0},{“imageOffset”:379570,“symbol”:“abort_with_payload_wrapper_internal”,“symbolLocation”:80,“imageIndex”:0},{“imageOffset”:379620,“symbol”:“abort_with_payload”,“symbolLocation”:9,“imageIndex”:0},{“imageOffset”:42649,“symbol”:“dyld4::halt(char const*)”,“symbolLocation”:615,“imageIndex”:0},{“imageOffset”:26037,“symbol”:“dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)”,“symbolLocation”:3995,“imageIndex”:0},{“imageOffset”:21732,“symbol”:“start”,“symbolLocation”:388,“imageIndex”:0}]}],
“usedImages” : [
{
“source” : “P”,
“arch” : “x86_64”,
“base” : 4736008192,
“size” : 442368,
“uuid” : “cbcd7d35-e8e9-3e64-b80b-b254b042afbf”,
“path” : “/usr/lib/dyld”,
“name” : “dyld”
}
],
“sharedCache” : {
“base” : 140703449915392,
“size” : 19331678208,
“uuid” : “86bc6103-e387-3a89-a90f-c8314d49a242”
},
“vmSummary” : “ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)\nWritable regions: Total=15.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=15.4M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8192K 1 \nVM_ALLOCATE 12K 3 \n__CTF 756 1 \n__DATA 30.7M 377 \n__DATA_CONST 19.0M 204 \n__DATA_DIRTY 752K 120 \n__FONT_DATA 4K 1 \n__LINKEDIT 668.2M 40 \n__OBJC_RO 82.9M 1 \n__OBJC_RW 3200K 2 \n__TEXT 416.6M 382 \n__UNICODE 592K 1 \ndyld private memory 1024K 1 \n=========== ======= ======= \nTOTAL 1.3G 1135 \n”,
“legacyInfo” : {
“threadTriggered” : {
}
},
“trialInfo” : {
“rollouts” : [
{
“rolloutId” : “6112e14f37f5d11121dcd519”,
“factorPackIds” : {
“SIRI_TEXT_TO_SPEECH” : “634710168e8be655c1316aaa”
},
“deploymentId” : 240000231
},
{
“rolloutId” : “5f72dc58705eff005a46b3a9”,
“factorPackIds” : {
},
"deploymentId" : 240000015
}
],
“experiments” : [
{
“treatmentId” : “130776ea-444f-4cb4-8def-f71b4f47391b”,
“experimentId” : “66105e203b960674f9490906”,
“deploymentId” : 400000001
}
]
}
}
Model: MacBookPro11,5, BootROM 489.0.0.0.0, 4 processors, Quad-Core Intel Core i7, 2.8 GHz, 16 GB, SMC 2.30f2
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Display: Color LCD, 2880 x 1800 Retina, Main, MirrorOff, Online
Graphics: AMD Radeon R9 M370X, AMD Radeon R9 M370X, PCIe, 2 GB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1710.4)
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM1024G, 1 TB
USB Device: USB30Bus
USB Device: Internal Memory Card Reader
USB Device: Ultra Fit
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1