I am a Sketchup Pro subscriber and use the 2022 version. Whether I open an existing file or a new one, the model screen gets displayed (I see the model but I cannot move around) and then it says in the window “Sketchup doesn’t respond”, or something like this because my Windows is in French). There is no bugsplat, it just freezes until I force close the sofware. The rest of my computer apps are running fine in the meantime, and it happens with both big files and totally new empty Sketchup files. I have 2 graphic cards, both with up to date drivers, one is the default Intel one (HD Graphics 630) and the other one a Radeon RX Vega M GL. I use Windows 10 and my computer is an Acer Aspire 7 laptop. I think Open GL is working fine because I can open Google Earth and move around with 3D buildings without issues. Sketchup is already set to use the Radeon graphic card in Windows.
Btw I had an issue with AutoCAD 2018 yesterday (it would not open and there was an error message) and had to uninstall it. Not sure if those are related and if I deleted some files that would be required for both. It might also be totally unrelated.
I already uninstalled the software and redownloaded it from the Sketchup website, but the problem doesn’t go away. I never had such a problem before and it could become a real problem for my work if I can’t solve it quickly (or buy a new computer). I’m not sure what to do and can’t find any solutions on internet, thank you very much for your help, it would be greatly appreciated!