Sketchup for Web issues with Chrome

SketchUp for Web
15

The only thing of concern is that the Windows report has some GPU errors alongside a few others that are affecting windows updates.

There are a bunch of reasons this can happen, overheating , a big workload (You have 2 screens running - that puts extra strain on the GPU - moreso when you are then using the GPU for Sketchup)

Key Details:

  • Fault bucket: LKD_0x141_Tdr:C_IMAGE_igdkmd64.sys_GEN9CFL_DX10_PAGEFAULT

    • 0x141 = VIDEO_TDR_FAILURE (Timeout Detection and Recovery)

    • igdkmd64.sys = Intel Graphics Kernel Mode Driver (Windows 64-bit)

    • GEN9CFL = Intel 9th Gen graphics, Coffee Lake series

    • DX10_PAGEFAULT = crash occurred during DirectX 10 workload

  • Event Name: LiveKernelEvent

    • This indicates a kernel-mode crash (driver-level, not an app-level crash).

  • Problem Signature:

    • P1: 141 → TDR code

    • P2 / P3 / P4 etc. → memory addresses / driver versions involved

    • P6: 10_0_26200 → Intel driver version 10.0.26200

It might be worth doing a clean uninstall of the intel drivers and then reinstalling them.

Get the latest drivers for you machine and keep them somewhere safe.

Then download and run DDU

Display Driver Uninstaller (DDU) download version 18.1.3.9, there is an option to remove remove intel GPU drivers.

Once that has done it’s thing, reboot the machine and reinstall.

If that doesn’t help, then you may want to try resetting windows altogether - something isn’t quite right and it’s often simply easier to get your whole OS back to a fresh clean state rather than pick through multiple head scratching mysteries.